6 Tips for Smart IT in 2014
This column was originally printed in T.H.E. Journal, and is excerpted below.
From building robust networks to collaborating with other departments to fund new projects, here's what you need to do to start innovating in the new year.
As 2013 draws to an end, it's time for the savvy district technology leader to look forward. We asked some smart leaders for their best ideas (and will share some of our own) to get 2014 off to a great start. Here are six actions you can take to ensure that IT is doing all it can to support the mission of your district.
- Improve IT efficiency and effectiveness.
Okay, it's not the sexiest idea, but efficiency and effectiveness are where the rubber meets the road. Focus on them and you can demonstrate value to your superintendent and improve the bottom line, sometimes in dramatic ways:
- Cut severe or major incidents and problems by 50%
- Increase on-time resolution from 70% to 82% of all cases
- Reduce the number of support tickets submitted annually by 20%, and
- Increase customer satisfaction from 95% to 97%.
Tony Inglese, CETL, CTO in the Batavia Public School District 101 (IL), accomplished all those metrics over the past two years by tapping into the Information Technology Infrastructure Library and implementing its change-management processes for continuous improvement. If you don't know about the ITIL, you should: it's the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practices drawn from the public and private sectors around the world.
Read the full piece here.